Open Conference Systems, The 1st International Conference on Public Health (ICPH) 2019

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RELATIONSHIPS OF BPJS PATIENT SATISFACTION (SOCIAL SECURITY AGENCY) WITH POST-UTILIZATION RESPONSE HEALTH SERVICES
Safrizal Safrizal, Fitrah Reynaldi, Muhammad Iqbal Fahlevi

Last modified: 2020-12-15

Abstract


Satisfaction is the level of pleasure that a person feels. An initial survey of 5 patients stated that the officers' communication was not friendly, along with a very long service and less available medication. The purpose of this study was to determine the relationship of BPJS Patient Satisfaction with Post-Utilization of Health Services Response. The research method is analytic with cross sectional design. conducted at the Alue Bilie Community Health Center, August 17 to September 15, 2017, with a total population of 2,529 respondents and a sample of 97 respondents, the sampling technique was the accidental sampling method. With univariate and bivariate analysis using the chi-square test. The results showed the value of the communication variable Pvalue is 0.028, service is 0.017, facility is 0.015. It was concluded that the relationship between communication, service, and facility variables with the response after the utilization of health services. For the Alue Bilie Community Health Center it is expected to be able to provide and improve quality services for BPJS patients by always using good communication, fast and appropriate services, and adequate facilities

Keywords


Communication; Services; Facilities; BPJS

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